Bank of America Prepaid Mobile App FAQs


Is my online Username and Password the same for the App?

The Username and Password used on the App are not connected to the Username and Countersign used on the Prepaid website. They may be set up as the same just it is not required.

Why exercise I have to create an account?

You lot'll demand to create a new App account for Prepaid Mobile Services since this service is separate from our other services that Bank of America or its affiliates as well provide. Prepaid Mobile Services do non require you to enroll in other services first.

How practise I sign in?

Sign in with the Username and Countersign you created for your Prepaid Mobile Services account, which are different from credentials you may have created to use our other services. If you chose the "call back me on this device" option the terminal time you signed in on the device, you generally will simply need to enter your password.

How exercise I add a card?

You lot will be prompted to add a carte du jour later you create your account. If you don't add a carte immediately, you will be asked to add a card when yous sign in again. You can besides add additional cards by selecting the plus symbol (+) in the upper right corner of the transaction/balance screen.

How do I edit my carte information?

Tap the card paradigm of the card you desire to edit

How do I manage my business relationship data?

To manage your account, become to your User Profile under Settings to edit your password, e-mail accost and mobile telephone numbers. This will only update your Prepaid Mobile Services profile. You will also need to update your website profile (if Applicable).

Volition changes made on the App update my profile for the website?

Changes made to your email or phone number in your profile settings will non update your information on the Prepaid website.

If you are, however, changing the email or phone number in your mobile Alert Settings under the Alerts Option, this volition likewise update the alert settings on the website.

Tin can I suspend my menu?

Yes. If y'all accept temporarily misplaced your card and don't want to authorize new purchases or transfers yous may cull to suspend your card through the mobile App or website.

A suspended carte du jour volition still permit some action such equally: credits, dispute adjustments, deposits, fees and previously authorized purchases.

Mobile App –

one. Select the circumvolve icon with iii dots on the residue/transaction screen

two. Select Card Controls

3. Toggle the Append switch

4. A window volition appear asking the user to ostend the activeness, select Suspend

v. Your card is now suspended from use.

Website –

i. Navigate to "My Settings."

2. Select Suspend Card.

3. A confirmation screen will display.

4. Select Suspend to confirm the action

v. Your bill of fare is now suspended from use.

How do I reactivate (unsuspend) my card?

To reactivate (united nations-suspend) a card, simply login to the mobile App or the website.

Mobile App –

ane. Navigate to the transaction/balance page for the suspended card.

2. Select reactivate.

three. A confirmation screen will display.

iv. Your menu is now active and ready for utilise Website – upon login

five. Select Reactivate Menu along the summit of the page after sign on.

If yous navigate to different pages while on the website earlier y'all reactive (united nations-append) the carte, the reactivate message will be lost.

To reactivate:

1. Navigate to "My Settings."

2. Select Reactivate Card.

3. A confirmation screen will display.

4. Select Reactivate to confirm the action

5. Your card is at present active and set up for use.

What happens when I delete my profile?

When you delete your profile on the App, we volition delete your Prepaid Mobile Services account from this phone and all of the associated personal information and card information that we've collected from you from this phone.

You will no longer have access to your Prepaid Mobile Services account on the App.

Your cards and accounts you lot may have created for other services unrelated to the Prepaid Mobile Services will non be affected. You can continue to use your other cards and access other services later deleting your profile.

To re-add a card that was previously deleted, select the Add Card choice under Settings.

Who do I contact if I am having issues with the App or card?

Please phone call the number on back of your card.

Why do I need to verify my e-mail address?

We will occasionally send you account management messages to notify you lot of activity on your Prepaid Mobile Services account. For your security, we verify your electronic mail address to ensure you are the possessor of this account and can receive these letters.

What practice I practice with the electronic mail verification lawmaking?

Once you receive your email verification code, return to the Bank of America Prepaid App and enter the code to confirm your e-mail address.

I haven't received a code to verify my electronic mail accost. What exercise I do?

The verification code may take a few minutes to arrive in your inbox, depending on your connection and email service. If you still haven't received the code, you tin can request another code from the App.

How many incorrect login attempts do I become earlier my business relationship is locked?

The App will lock if 5 failed attempts are consecutively entered. Once locked out the password must be reset through the Forgot Countersign feature.

How do I unlock my business relationship due to failed login attempts?

Select Forgot Password and follow the steps displayed on the App to reset your password.

Can someone get my carte du jour number or personal data from this App?

We do not store account information on your device unless you've turned on quick access which displays your balance before yous log in.

We utilise SSL to encrypt your personal and account related information.

We recommend not storing your User ID or Password in other Apps (such as notes or memo pad) then if your telephone is lost or stolen; the login information is non accessible.

Volition I e'er be asked to share my User ID or Password?

No, Bank of America volition never asking your Username or Password. Some websites and software offering tools or help with managing your accounts. If you give them your Username and password, yous may gamble unauthorized activity or fraud on your account.

If you lot accept already provided your Username and Password to a tertiary party and desire to protect yourself, delight change your countersign immediately. If y'all see suspicious activity, please study it immediately by calling the number on the back of your card.

What are some tips to avoid fraud?

Sometimes criminals will endeavor to pull a fast one on individuals into disclosing personal information in a text, email or on a phone telephone call. Phony emails may direct you to a fraudulent website that looks similar a Bank of America website. These phony emails may even enquire you to call a phone number and provide business relationship information. Please call up that:

  • Banking company of America volition never enquire you in an email or text to disembalm any personal information, such equally your Social Security Number, PIN (Personal Identification Number) or Prepaid Card Number
  • Offers that sound too good to exist true oftentimes are. Yous may be asked to fill out a short survey in substitution for money being credited to your account at the business relationship number yous provide. Bank of America will never request your information in this manner
  • Claims that your account may exist closed if you lot fail to ostend, verify or authenticate personal data are not from Bank of America

If you receive a suspicious email or are directed to a website that likewise looks similar Bank of America, report it to [email protected] and so delete the suspicious e-mail.

For boosted information on preventing Fraud, please visit www.bankofamerica.com/prepaidprivacy

Can I add my personal Depository financial institution of America credit or debit carte du jour to this App?

No. This App is for Bank of America prepaid products simply.

Are in that location fees to use the Bank of America Prepaid App?

We do not charge a fee merely bulletin and information rates from your mobile telecommunications service provider may apply.

What are alerts?

Alerts are notifications we ship you regarding activity on your menu. You tin can subscribe to receive alerts by navigating to "Alerts".

How do I receive alerts?

You lot can cull to receive alerts through text messaging or email. If y'all choose text messaging, you will receive letters from either 868472 or 288472.

Delight note: Message and data rates from your mobile telecommunications service provider may utilize.

How do I manage my Alerts?

You can manage your alerts, including how y'all want to receive your alerts, within your awarding on your mobile phone. To manage your alerts:

i. Select the Menu icon.

ii. Select Alerts.

3. Select a card to manage alerts.

four. The adjacent screen will display delivery methods and the alerts currently available.

5. Select Edit to manage your email or telephone number information.

6. Toggle alerts on or off

Why is the contact data for prepaid alerts split from the contacts I have added to my account?

For prepaid alerts, you can manage and employ the contact information direct associated with your prepaid menu. Any changes made using this service volition exist practical to your prepaid card business relationship.

To manage your prepaid card contact information, navigate to Alerts for your prepaid carte and select "Delivery Methods".

What is Quick Access?

Quick Admission is a feature that allows yous to view your bill of fare remainder without having to sign into the App.

Please refer to Section 4.half dozen of the Bank of America Prepaid Mobile Services Terms and Weather condition for additional data on this feature.

How exercise I turn on and off Quick Access?

ane. Select Menu icon.

ii. Select Settings.

three. Select Quick Access.

4. Toggle Quick Access on and off.

How do I admission Quick Admission?

Once you have turned on Quick Access from your App settings, tap on our logo towards the tiptop of the sign in screen to open Quick Access.

What if I desire to delete my Prepaid Mobile Services account?

i. Select the Menu icon.

2. Select Settings.

3. Select Delete Contour.

4. A message "Are yous sure you lot want to delete your profile?" will appear.

5. Select Continue.

6. Once the contour is deleted you will no longer have access to the Prepaid Mobile App.

You lot will need to re-enroll if you want access to the App once more.

Can my Prepaid Mobile Services App session time out?

Yeah, for security purposes afterward 8 minutes of inactivity, the session volition expire and you volition need to log in again.

How do I reset my password if I forgot my countersign?

1. Select Forgot? In the Password section of the Log in screen.

ii. Enter Username and select Ship Instructions.

3. A verification email will be sent to your primary email accost.

four. Enter the Verification lawmaking provided in the email on the Verify Email Address screen.

five. Select Keep.

6. Enter a new countersign and confirm countersign on the Reset Password screen.

vii. Select Reset Password.

What if I don't receive the Password reset e-mail?

i. Tap on Transport Another Code.

2. A verification email will be sent to your principal e-mail address.

three. Enter the Verification code provided in the electronic mail on the Verify Email Address screen.

4. Select Keep.

5. Enter a new password and confirm countersign on the Reset Password screen.

six. Select Reset Password.

If you are yet non receiving the verification email, check your spam or junk folder to see if the email was accidentally placed there. Sometimes the spam filter catches the e-mail.

Note: If you are using a work/employment e-mail accost and non receiving emails, ostend the email address and check your spam folders. Then take your employer check to see if this type of email will be blocked.

The link with the Forgot Countersign email does non work?

The link within the Forgot Password email is only active for thirty minutes. If you endeavor to click on information technology afterwards that time period, you'll receive an error message. You lot volition demand to go through the Forgot Countersign process again to request another forgot countersign email.

The limit to reset your password is iv times within 24 hours.

How many characters tin can be in my password?

Must be 7-32 Alphanumeric with at least one numeric value. The password cannot be ascending or descending sequence (e.g., 123456789, 987654321) and 1 digit cannot make up over one-half the password.

What if I forgot my Username?

1. Tap Forgot side by side to the Username on the Log in Screen.

2. A system electronic mail will exist sent to the primary email address y'all used to enroll into the Prepaid Card App.

What if I change wireless carriers?

If you do not alter your mobile telephone number and mobile device when you switch to another participating wireless carrier service, your service will work without interruption.

If y'all practise alter your mobile device but not your telephone number:

1. Download the App to your new mobile device.

2. Log in to the App every bit usual.

What if I upgrade my mobile device?

If you upgrade your mobile device, y'all will most probable continue your current mobile number with your new device.

Yous can download the application again and use your existing credentials to access your mobile account.

If possible, delete the awarding from you old mobile telephone before disposal.

Practise I need to annals again if I change my mobile telephone number?

No, you lot tin can log in to the App with your existing credentials.

You will need to update the phone number within the App.

1. Select the menu icon

two. Select settings

3. Select manage phone number

4. Edit the existing phone number with the new phone number

5. Salvage changes